While working with different education institutes, we analyzed that there is no full proof CRM solution which can bring their leads from different sources like Justdial, Shiksha, Sulekha cummulative at one place. So we brought one in to the market.
To be fair Education is one of the most valuable business nowadays. Generation of leads, then counseling, negotiate for fees, enrol and then deliver. Now, it depends on different types of institutions that once it is enrolled then how long the student will be your customer. The major concern for institutes is the Lead and the ways of conversion. One must need very strong counselling panel to grasp each and every lead.
In India, institutions have many online websites like Shiksha, Justdial, Sulekha, Padhai-Likhai, which provides them authentic enquiries. Each enquiry from these portals will goes to 7 to 8 Institutes. So it is very important that whoever receives it first, call it first and take the benefit of being THE FIRST. In some Institutes they receives upto 200-250 enquiries in a day. It is very difficult to manage these bulk enquiries. And if your system is not good enough then your enquiries will be converted by others.
To keep in mind, we have made “iSampark – we connect better”, a CRM solution which holds the most difficult task in an institute business development department. iSampark integrate your leads from different portals into its own panel and directly assign it to your counsellors. iSampark takes care of every small and major requirement of one student. Right from the Enquiry to Counselling to Fees to Dispatch to Results to Student Panel. Through this, they will be able to access all the reports of internal staff. The challenges have been addressed by:
1) Integration of leads from all the portals in the market like Justdial, Sulekha, Shiksha etc.
2) Bulk leads proper allotment to tele-callers.